Term and Conditions

Refund Policy

  • We will issue a refund within 14 days of purchase if the product is faulty. - manufacture fault

  • No refunds on change of mind

  • Please contact us via our website contact options and we will respond as soon as we can with any concerns or questions

  • Please keep in mind we double check our products before they are sent out and take images before we despatch so we have peace of mind on how we get these products sent to you the best way possible

  • It is our discretion to offer refund, exchange or credit depending on the circumstances given

  • Colour of paintings can vary on different devices and brightness settings, Nikki’s Art Of Diamonds attempts to be as accurate as possible, our products are manufactured overseas and sizes are based on the canvas size not image sizes. We import from multiple manufacturers to allow for our huge product range so sizing, image quality may vary.

    Privacy policy

  • This Privacy Policy is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites. 

    For purposes of this Agreement, “Service” refers to the service which can be accessed via our website at nikkisartofdiamonds.love. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
    I. CONSENT 
    By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service. 
    II. INFORMATION WE COLLECT 
    We may collect both “Non-Personal Information” and “Personal Information” about you. “NonPersonal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
    In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.

    Payment Terms

  • Our Payment terms require payment prior to despatch

  • We use Australia Post as our delivery service and provide a tracking number a the point of despatch

  • We take no responsibility for any lost shipments

  • Australia Post require the receiver follow up on any miss shipments